Terms and Conditions

1.0 Upon making payment for any goods you automatically enter into agreement with the terms and conditions outlined hereafter

1.1 Reservation of title – Ownership of goods belong to GR Garden Retail until full payment has been received, the ownership then belongs to the customer

1.2 Purchased goods will be delivered to customers only when full payment has been received for both product and postage

1.3 Customers will receive both email and written confirmation of (i) Products they have purchased (ii) Total amount paid

1.4 Customers have a seven day ‘cooling off’ period in compliance with The Consumer Protection (Distance Selling) Regulations 2000

Data Protection

2.1 Customers data will not be passed on to third parties and will be used by GR Garden Retail for customer relation purposes only. GR Garden Retail adheres strictly to the Data Protection Act 1998

2.1 All customers can request in writing with a stamped address envelope a record of their data GR Garden Retail has

2.2 Customers wishing not to have their data stored on file can request for it to be removed

2.3 The data GR Garden Retail will keep is as follows – Name, Address, Telephone and email address and social network addresses and will use this to communicate special offers, feedback or standard promotion

Cookies

2.4 A cookie is a series of data characters that when programmed into a website is placed by the web server into the browsers’ application folder on your computer. Once placed onto your machine the cookie will allow the website to “recognise” you as a unique individual. GR Garden Retail uses these cookies to personalise information for certain segments of its customer base. Secondly, in some instances, cookies are used to allow GR Garden Retail the opportunity to associate individual customers with their information, for example through the use of cookies GR Garden Retail can “remember” your contact information used through its website. Should you choose to do so cookies can be removed from your hard drive and certain web browsers can be set so that cookies are not used or saved. Please check with your browser provider for more information on removing cookies

Pricing

3.0 The Prices are all in Pounds Sterling.

3.1 Postage and Packaging is charged at rates outlined on the checkout section of the website

Delivery

4.0 Customers wishing for products to be delivered either next day or by using a different delivery service not usually used by GR Garden Retail have the option to request this by contacting GR Garden Retail within a reasonable time, any additional postage costs must be paid prior to any items being dispatched

4.1 Proof of Postage is retained by GR Garden Retail

4.2 If there are any disputes to do with postage, customers must first contact R Garden Retail who will then investigate and refer to the delivery service

4.3 Goods will be delivered to the address given to GR Garden Retail. If addresses have changed please inform us so we can update our system and prevent dispatching to a wrong address

Payment

5.0 Goods must be paid in full prior to delivery using the online or telephone methods and payable by debit/credit card

5.1 An invoice/receipt will both be emailed and sent with any products purchased from GR Garden Retail

Cancellation

6.0 Customers have the right to cancel an order they have placed within seven days from the date and time the order was placed

6.1 Customers can cancel an order by emailing or telephoning any of the contact numbers

6.2 Customers have a seven day cooling off period whereby should they change their mind about wanting a product; the order can be cancelled using one of the aforementioned methods in accordance with The Consumer Protection (Distance Selling) Regulations 2000

Refunds

7.0 If customers are unhappy about a product it must be returned in the condition it was received, this being unused and unopened and with the original receipt provided, customers have 14 days from date and time of purchase to return any items for a refund

7.1 Customers are expected to pay for the cost of returning items, this cost is non-refundable and any items returned is at the customers own risk

7.2 Liquid good such as weed killers, cleaning solutions and other liquid goods must NOT be sent back to GR Garden Retail in accordance with COSHH regulations (Control of Substances Hazardous to Health)

Complaints

8.0 If customers have any complaints about the service received, the products, payment to any other complaint this may be addressed in writing as follows;

Email: grgretail@gmail.com

Writing: 16 Rowse Gardens, Calstock, Cornwall, PL189RB

8.1 Complaints are dealt with very seriously and in the strictest of confidence and a resolution found within reasonable time

Applicable Laws

The terms and conditions of this agreement will be construed in accordance with English law and be subject to the exclusive jurisdiction of the English courts